12as Privacy Policy – Your Information Is Fully Secure

12as (referred to herein as "we", "us", or "the platform") operates a trusted online Sports Betting service for users in Bangladesh and South Asia. We believe that every user's privacy is a fundamental right.

This Privacy Policy explains what personal information 12as collects, how it is used, who it may be shared with, and what rights you have over your data. By using our services, you are agreeing to this Privacy Policy.

This policy applies to our Terms & Conditionsshould be read alongside this document. Together, the two form the complete legal framework governing your experience on 12as.

When you register and use our services at 12as, we collect various types of information. This data is used to keep your account secure and to improve the quality of our services.

Some information is collected automatically — for example, through cookies and log files. Additionally, any documents you upload during the KYC process are stored securely on our servers.

12as uses collected data only for specific, legitimate purposes. Every reason for using your information under this privacy policy is clearly outlined below.

• Account Management: For registration, login, password reset, and account verification.
• Payment Processing: For processing deposits, sending withdrawals, and maintaining transaction records.
• Fraud Prevention: For detecting multiple accounts, identifying suspicious transactions, and maintaining platform integrity.
• Customer Support: To resolve your issues and maintain a history of support tickets.
• Legal Obligation: To provide information as required by regulatory bodies or court orders.
• Service Improvement: To analyze user behavior and improve the overall platform experience.
• Promotional Communications: To send you bonuses, offers, and important updates, subject to your consent.
• Responsible Gaming: To detect unusual betting behavior and provide timely support.

12as never sells your personal information. In limited circumstances, however, we may need to share it with trusted third parties — and in every such case, strict confidentiality agreements are in place.

• Payment Provider: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, or your bank.
• KYC Verification Provider: Documents may be shared with licensed third-party verification providers for identity verification purposes.
• Technology Partners: We work with trusted providers for cloud hosting, data analytics, and cybersecurity services.
• Legal Authorities: In compliance with court orders, lawful requests from investigative authorities, or directives from licensing bodies.
• Business Transfer: In the event of a company merger or acquisition, the same privacy standards will continue to apply.

12as protects your data using the highest industry security standards. Our security infrastructure is built on multiple layers of protection.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Database Encryption: Stored sensitive data is kept in an encrypted state.
• Two-Factor Authentication (2FA): OTP verification is used to add an extra layer of security at login.
• Firewall & DDoS Protection: Advanced network protection to defend against cyberattacks.
• Regular Security Audits: Periodic audits conducted by independent third-party security experts.
• Trained Staff: Only staff who have received regular data protection training are granted access to sensitive information.

12as uses cookies on its website. Cookies are small text files stored in your browser that help improve the functionality of the site.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

Under 12as's Privacy Policy, you have the following rights over your personal data. To exercise any of these rights, contact us at support@12as.net.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request the deletion of specific data unless we are legally required to retain it.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances.
• Right to Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You can object to marketing communications or specific types of data processing.

12as is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.

• Age is verified at the time of registration. No one under 18 can create an account.
• If we become aware that data has been collected from a minor, it will be deleted immediately.
• If you suspect your child is using 12as, please contact us at support@12as.net.

12as does not retain data longer than necessary. Each type of information is subject to its own specific retention policy.

If you request account closure, all personal data will be deleted within the specified period, except where retention is required by law.

If you have any questions, concerns, or requests regarding our privacy policy, please get in touch. Our dedicated privacy team will handle your matter with care.

• Email: support@12as.net
• Live Chat: Click the chat button at the bottom right of the site (available 24/7)
• Help Center: Visit Help Center